Smooth Onboarding, Friendly Support – The EPC Way

At EPC, we’re not just building a platform — we’re creating a supportive and seamless experience for players, parents, schools, centres, clubs, and associations.

With more families and school communities joining us every week, we knew it was time to make onboarding simpler, smoother, and more helpful.

🎉 Introducing: Enhanced Support for New Users

Whether you’re a parent registering your child, a player exploring features, or a school or club admin trying out the system for the first time — we’ve got your back.

✅ What’s New in Our Support Experience?

Here’s how we’re helping new users hit the ground running during their 30-day free trial:

💬 Instant access to help
No more hunting for answers. Trial users can now reach our team directly through the app, via email, or through a dedicated help channel.

📩 Welcome emails packed with value
From the moment you sign up, you’ll receive an onboarding email full of helpful resources — FAQs, walkthroughs, how-to videos, and contact info.

🧭 Clear step-by-step guidance
New to EPC? No worries. We’ll walk you through adding children, registering for events, updating profiles, and more — all in plain English.

🤝 1-on-1 support when you need it
Need a hand? Our team is ready to guide you personally through setup, login, or anything you’re unsure about.

💡 Why This Matters

We get it — first impressions count.

When a system is confusing, users drop off. That’s why we’re making sure every parent, player, and school feels supported from the start.

Especially for parents juggling multiple schedules or schools running comps and tracking student ratings, a smoother start means better outcomes for everyone.

📱 Easy Start = Happy Users

Our goal is simple: make it easy to get started.

When support is clear, fast, and friendly, users engage more, explore more features, and stick around longer.

This update is part of a bigger mission:

To make junior sport more connected, efficient, and inclusive — from sign-up to scoreboard.

📨 Got Questions? We’re Here to Help!

If you’re currently trialling EPC — or know someone who is — don’t hesitate to reach out. Whether you’re stuck or just want to share feedback, we’d love to hear from you.

📧 Email us at [email protected]

Let’s make the journey better — together.