FAQ
Ambassadors
What does it mean to be an EPC Ambassador?
Ambassadors are key influencers within their tennis community who advocate for EPC Sports and its mission to make tennis more engaging and accessible.
What are the responsibilities of an EPC Ambassador?
-Promote EPC events and programs
-Encourage player participation
-Provide feedback and support for EPC initiatives
How can I become an EPC Ambassador?
Interested individuals can apply through the EPC website or be nominated by their coaches or peers based on their active involvement and enthusiasm for the sport.
What benefits do EPC Ambassadors receive?
-Benefit financially by helping grow the platform. It is in part a commissioned sales role.
-Recognition within the tennis community
-Opportunities to lead and mentor
-Access to exclusive events and resources
Coach/Convenor
How does the coach commission work?
This is still under consideration and may be paid depending on the profitability of each division. If a division establishes a profit, then 50% of that profit will go back to the centre based on the number of their players who participated. If no profit is created within a colour ball division, then no commission will be paid.
What is a Curtain Raiser event?
These events are held for all players within each EPC Association. They are set up so that players from all those local associated clubs, centres, and schools can play and get rated. This helps in better grading for future inter-club competitions, resulting in more competitive matches. These are run in the term prior to commencing the interclub competition.
What do we need to do to enter players from our Centre into an Open EPC?
Just email the promo flyer or direct them to the website.
How do we register our players?
You simply email out the email template to your players here. They can then sign up via the EPC website. Until we build the bulk upload of players function, players will need to be manually linked to your organization. If a player enters into an Open EPC event, they are automatically registered onto the EPC platform.
Which venue gets to host the Curtain Raiser EPC events?
Any club, school, or centre can host Open EPC events. When new associations are getting started, the venue with the most available courts will be preferred.
How is an Open EPC Event different from a Curtain Raiser Event?
An Open EPC event is promoted to all players on the EPC App, and all revenue (less 10%) goes to the hosting venue. A Curtain Raiser event aims to get players from within the newly formed association to play so that all players can get an EPC score. The Curtain Raiser events are a precursor to inter-club/school/centre competition being established the following term.
Who can host an Open EPC event?
An Open EPC event can be hosted by any Centre, Club, or School provided they hold an EPC licence.
How do you set the starting score?
You can give your players a starting EPC or simply start them at the midpoint score of whatever colour ball they are playing in. For example, an orange baller would start with an EPC score of 150, while a stronger orange baller can start at 180.
How much does an EPC licence cost?
See link to SAAS Agreement here.
How do I grade my players?
Simply have a look at the Grading video which is in the App or on the website (www.epcsports.au).
How does an event work? Do I need to then add players into pools?
An event can be as simple as a single match, a group of matches, a round robin pool, or multiple pools. You can use the platform to support any format.
How do I create a pool?
Simply follow the steps in the EPC platform.
General
What is the EPC Sports platform?
EPC Sports is a comprehensive platform for organizing and managing tennis events, tracking player progress, and promoting tennis engagement through a structured rating system.
Who can use the EPC Sports platform?
The platform is designed for players, parents, coaches, convenors, and anyone involved in the tennis community.
How do I access the EPC Sports platform?
You can access the platform via the EPC website or download the EPC Sports mobile app.
Is there a cost to use the EPC Sports platform?
The basic access to the platform is free, but certain features and event entries may require a fee.
How do I get support if I encounter issues with the platform?
For support, you can contact EPC Sports customer service through the website or app. There are also help guides and FAQs available for troubleshooting common issues.
What kind of data does EPC Sports collect?
EPC Sports collects data necessary for creating accounts, tracking player progress, and managing events. All data is securely stored and used in accordance with privacy regulations.
Player/Parent
What does EPC stand for?
EPC stands for Every Point Counts, reflecting our dedication to fostering fun, fast, and fair opportunities for participation.
Why are EPC matches Best of Points?
Best of Points matches ensure that all players enjoy a fair and equal playing experience and the same length of time on court, regardless of the score. It also enables excellent data collection for player rating scores and helps ensure that tournaments finish on schedule.
How is the EPC score outcome calculated?
A player’s EPC score outcome is calculated using our unique ELO algorithm, considering factors such as expected outcome based on both players’ EPC scores, the number of matches played, and the division they are playing in.
What does ‘Starting EPC score’ mean?
Starting EPC is an estimate made by your parent or coach. If not provided, the player’s starting EPC score will be the midpoint of their division in their first competition (e.g., Red would be 50, Orange 150, etc.).
When can I move up a level?
Once a player has progressed to the top 10 percentile of their current colour ball level, they have the option to enter the next colour ball level above at any EPC event. They will receive a notification on their app and an email to parents once their score moves into the 100 point range of the level above.
How does an EPC Sports Player Rating help me?
The EPC player rating system allows players, parents, and coaches to track progress, navigate through the coloured ball levels, and select players into teams and divisions with accuracy and objectivity.
Why EPC and not UTR for junior players?
EPC offers a more stimulating tournament format for juniors with more games, different opponents, shorter matches, and similarly skilled opponents. The algorithm is performance-based rather than age-restricted.
How is EPC linked to UTR?
EPC covers red, orange, green, and yellow ball levels. A player is ready to transition from green to yellow level when they achieve an EPC score of 300, roughly equivalent to a UTR score of 3.
What are the different coloured ball levels?
Red Ball Level: Entry level on a quarter-sized court with a 25% compression ball.
Orange Ball Level: Progression from Red with a 50% compression ball on bigger courts.
Green Ball Level: Played on a full-sized court with a 75% compression ball.
Yellow Ball Level: Full court play with a standard tennis ball.
How do I sign-up my child/player with an account?
Go to the website www.epcsports.au and click on the login/signup button.
How do I sign-up more than one child/player?
In the mobile app, use the “register my child” option through “create an account” and then click on “Add another child?”.
How does my child/player register for an event?
Players may enter events via the website or the native mobile app.
Do all my children/players need their own account?
It’s up to the parent’s decision. Parents can give access to their child by toggling the “enter your child’s username” option during signup.
Is my child’s data secure?
Yes, all data captured by EPC Sports Pty Ltd is stored in Australia and protected by industry-standard encryption and security measures.
Am I able to get a refund for my child’s/player’s registration if the event is canceled?
Yes, a 100% refund will be offered if an event is canceled. No refund is given if the event is missed without 24hrs notice.
My child/player already has an EPC Sports score, how does this register on the EPC Sports Player’s App?
Every player with an EPC score can see their score on the home page of the EPC Players App and search up other players’ EPC scores on the rankings page.
I’d like to volunteer at an EPC Sports event. How do I go about this?
Contact the organiser of the event that your child is playing in, and they will explain the process.
What are the types of events my child/player can enter into?
-Internal Events: Played at their own club, centre, or school without external players.
-Open Events: Involve external players and are an opportunity to play against players of similar ability.
-Inter-club/centre team tennis: Represents their centre, school, or club in inter-club competitions.
-Interdistrict: Opportunity to trial for zone, district, and state representation.
I don’t want my child to be photographed or used in social media.
Click on the do not photograph box when registering on the EPC platform.
How do I activate my player profile?
Create an account as a player using the EPC app, verify your account through email, and start using your player profile.
What are the features of the Players/Parents App?
-Track progress
-Follow friends
-Create an avatar
-View upcoming events/tournaments
-Leaderboards -Redeem rewards (coming soon)
How do I register for an EPC Sports Event?
This can be done via the website or players app.
Can I see where I am rated compared to other players?
Yes, on the EPC players app. Click on the Rankings icon.
What EPC Sports or other events count towards my EPC Sports player rating?
Every match in any EPC event (Internal, Open, or Inter-club) counts towards your EPC rating score.
How do I edit my profile?
Click on the Profile icon in the EPC players app.
When can I find out my EPC Score following a Tournament?
Your score will be updated live or by the following day.
How do I earn EPC Sports Rewards?
Rewards can be earned for participation, winning matches, and achieving higher EPC scores.
